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Bubble letter chain with crown7/25/2023 ![]() ![]() ServiceNow said that Finance and Supply Chain Workflows bring together people, processes, data and technology to support new features that include:Īccounts Payable Operations (APO) - which claims to automate the accounts payable process so employees don’t have to manually enter data or reconcile invoices against purchase orders and goods delivered. Today we got some finer details on what this looks like, with the launch of ServiceNow Finance and Supply Chain Workflows. McDermott told diginomica last year that ServiceNow would be targeting ERP modernization, without forcing customers to consolidate, upgrade or rip out their systems. But more importantly, if ServiceNow wants to be a system of engagement/action for the whole enterprise, it cannot ignore the system of record that is often described as the ‘engine of the enterprise’. ERP modernizationĪs most will know, McDermott has a long history in the field of ERP - having previously served as SAP CEO for a number of years. To support this top-level ambition, let’s take a look at some of the announcements coming from ServiceNow this week. And we're gonna simplify everything for you. My take on it is we have the great re-prioritization of enterprise systems. So for the technology landscape, it's always a question of what to build and what to buy and how to operate at maximum efficiency. And it will drive a new era of economic prosperity in the world for the exponential companies. This will drive beyond expectation results for your companies. It goes beyond last year's results or last month's numbers, to predicting the future outcomes with great accuracy. It moves to end-to-end digital transformation. It goes beyond the 20th century architectures, beyond these silos that kill us, beyond the side projects. So let's think about applying that mindset to where our businesses have been, where they are today and where they need to go. ![]() ![]() That’s the difference between thinking old school and thinking exponentially. But if we took 30 exponential steps - 1, 2, 4, 8 - we actually go a billion meters. If we take 30 linear steps - 1, 2, 3, 4 - we will go 30 meters. To maximíze this moment we need to understand the difference between linear and exponential thinking. Now with the advancements on AI (read more on the product releases below), McDermott said that the Now platform can become the foundation for what he is calling the ‘exponential enterprise’. However, it has since expanded its presence across the enterprise, as its customers saw opportunities for using the platform in areas that range across HCM, CRM and ERP (and integrating across all of these).Ī key selling point for buyers is that they don’t need to replace technology purchase decisions of the past, building on top of existing systems, and enabling automated workflows across organizational boundaries. Historically, ServiceNow built a name for itself within IT, for its ITSM workflow capabilities. In essence, it aims to reduce complexity by providing employees or customers with automated workflows that don’t require an understanding of the complexity that’s built into an underlying system of record. That's what we're building.īy way of context, ServiceNow has found success with customers by recognizing that its platform can be used to unlock value for buyers across their organizations, using the Now platform to tap into siloed systems of record, creating a common system of engagement/action. We're building the future of business on this intelligent platform, for end-to-end digital transformation. ServiceNow it is the intelligent platform for end-to-end, digital transformation. diginomica has an interview with McDermott later in the week to dig deeper into the announcements, but following the keynote this morning, it’s clear that the company is progressing at pace with its strategy to unify systems of record to create a ‘system of engagement and action’ across the enterprise. ![]() The announcements range from bolstering ServiceNow’s skills programme, to supporting non-profits, to new ERP workflow capabilities, and of course, integrating with generative AI tools. Some 15,000 attendees descended on Las Vegas this week for ServiceNow’s annual user event, Knowledge, where the workflow vendor made a number of announcements that CEO Bill McDermott believes can support customers in becoming ‘exponential enterprises’. ![]()
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